A lot of people who start using their first web hosting account, or switch companies, often have inquiries in regards to how specific tasks are completed or encounter complications when setting up different things, including emails, website settings, and so on. That is why, lots of hosting providers have prepared documentation with standard questions and issues so as to help their customers receive info quickly and easily. Consequently, the technical support team members can devote more time to real issues that certain clients may be encountering, since the solution for the minor things will be available on the Internet and clients can deal with them without having to contact the support staff. Having comprehensive documentation is extremely important, particularly for new customers without any previous experience at all, since the hosting service entails a plethora of functions and lots of people can get confused about what to do. A good knowledge base can both help you perform the things that you want and discover how the hosting service works as a whole.

Extensive Online Documentation in Cloud Web Hosting

Our cloud web hosting packages come with an exhaustive knowledge base where you can find info on all the issues that you could confront and their solutions. You can learn how to set up and manage a mailing list, how to use an .htaccess config file, or how to proceed in case the settings of your mail client are correct, but you’re unable to send emails, for instance. We have done our very best to be as comprehensive as possible and to encompass all the available options so as to help you save time and effort and to offer you different solutions for every issue. The knowledge base includes informational articles as well – both generic ones about the web hosting service as a whole, and more specific ones, which will acquaint you with the functions and features of the Hepsia hosting Control Panel. You can find articles that are dedicated to particular functions and features in every Control Panel section, whereas if you prefer to see the complete article list, you should visit the dedicated Help section.

Extensive Online Documentation in Semi-dedicated Hosting

The Help section of the Hepsia hosting Control Panel, which comes with our Linux semi-dedicated services, will allow you to access the detailed online support documentation that we’ve prepared for you. The articles themselves offer general information about our web hosting services, educative guides about the separate functions that you can access, as well as troubleshooting guidelines that can help you fix common problems that you may confront. The topics that we have covered include de facto everything, from simple things such as how to host a new domain in your account, to more intricate ones such as which SSH commands are allowed on the semi-dedicated servers. Articles that are dedicated to the features of a specific section of the Control Panel will always be available on the right side of the page that you are on, while the entire article archive can be accessed through the all-encompassing Help section.