If you’ve bought a hosting plan and you have certain inquiries with regard to a particular feature/function, or in case you have confronted some problem and you require help, you should be able to get in touch with the respective client care team. All web hosting companies use a ticketing system irrespective of whether they offer other methods of contacting them along with it or not, since the best way to fix a problem most often is to post a ticket. This type of communication makes the responses exchanged by both parties easy to track and enables the customer support team members to escalate the situation in the event that, for instance, a server admin should step in. In the general case, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, which goes to say that you must use no less than two separate accounts to contact the customer care team and to actually administer the hosting space. Incessantly switching between different accounts might sometimes be a burden, not to mention the fact that it requires a very long time for the majority of web hosting companies to process the ticket requests themselves.

Integrated Ticketing System in Cloud Web Hosting

With a cloud web hosting from us, you won’t ever have to leave your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire web presence. You can effortlessly access any support ticket whilst browsing through your files or tweaking different settings. The ticketing system is being monitored 24-7-365 by our technical support staff and the response time is no more than one hour, but it seldom takes more than twenty minutes to get assistance. Unlike some other hosting companies, we do not charge more for using the ticketing system, so you can contact us as often as you like and ask for information in relation to any billing or technical issue. Moreover, you can see a selection of educative articles, which will help you handle the most common predicaments yourself.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia Control Panel, which comes with all our Linux semi-dedicated services, was created with the notion that you should be able to manage everything related to your semi-dedicated server account in one place and the support tickets are not an exception. Our ticketing system is incorporated into the Hepsia hosting Control Panel, so, in case you’ve got an enquiry or experience an obstacle, you can contact our help desk support staff members momentarily without having to go to a completely different admin interface. You can search through your files or check a variety of settings within your account while you submit a new ticket or read the response to an old one. If you have a huge number of tickets and you wish to find a particular one, you can resort to the intelligent search option, which is available in the Help section. We will make sure you receive a response in less than 60 minutes irrespective of the essence of your enquiry or problem.