One-Hour Response Guarantee in Cloud Web Hosting
In case you are using one of our cloud web hosting services and you have a query or encounter a certain challenge, you can contact us 24/7 by submitting a ticket or by sending an e-mail and we’ll make sure that you have an answer in no more than 1 hour. If the issue can be solved, we will do it before we get back to you, whereas in case there’s something that you need to do on your end, we will provide you with all the needed information – what possible solutions to try out, what settings to check, and so on. Normally, you will get a reply within no more than half an hour, which implies that waiting around for hours on end or even for more than 1 day to get support is something out of the question. Our 60-minute response guarantee is valid for any query that you may have – general, billing or technical.
One-Hour Response Guarantee in Semi-dedicated Hosting
We guarantee that if you post a client support ticket via your hosting Control Panel or write an email relating to your semi-dedicated server, you’ll obtain an answer within maximum sixty minutes. You can touch base with us at any time with regard to general, technical or billing matters and given the fact that we are on duty day and night, you will invariably obtain assistance in a timely manner. Depending on the specific issue or question, we will supply you with more information, sort out the complication if it’s been caused by something within our reach or inform you what actions to take in case you need to fine-tune a certain setting for an app that we don’t have access to. You can forget about waiting for an entire day for every response. In reality, in the majority of cases we answer emails and tickets within no more than twenty to twenty five minutes.