The accessibility to the customer and technical support that a cloud web hosting company offers can tell you a lot for the services which they offer too. In case you are allowed to use only email messages or tickets, you have almost certainly come across some reseller not the actual web hosting provider. When this is the case, you will probably have to wait for a few days so as to get a problem resolved since the reseller may not be checking their communication on a regular basis or they may have to contact the true web hosting company for additional help. If the provider offers various means of communication with fast response time that are available anytime, they are almost certainly the top provider, not just a reseller. Therefore you'll take advantage of timely assistance and top quality support because they will have immediate access to the servers where your account is. Whatever the trouble - technical or sales, it's always much better to have the option to get hold of your website hosting company directly through your preferred method of communication.

24/7 Customer Support in Cloud Web Hosting

We acknowledge the importance of getting assistance without delay, that's why our cloud web hosting services feature 24/7 tech support and several options for communication. In case you do not have an account yet, you can easily give us a call or use our live chat and speak with a live representative, in order to inquire about our services or check if our servers meet the system requirements for your sites. In this way, you won't end up ordering a service that you can't use effectively. If you already have your website hosting account with us, you can also open a support ticket from your Hepsia hosting Control Panel in the event that the issue is strictly technical or it needs more analysis. Unlike the majority of suppliers on the market, we respond to all tickets within the hour, so you will not have to wait for a whole day. Our support services can be used day and night, even during official holidays.

24/7 Customer Support in Semi-dedicated Hosting

Regardless of the semi-dedicated server that you select, you're able to benefit from our 24/7 tech support services even on public holidays. All of your websites will be available at all times and so will we. With a number of connection options, you'll be able to select the optimal approach to contact us and inquire about our solutions in case you do not have an account yet, or get support if you are already one of our customers. You are able to phone us, start a chat with a live consultant, send an e-mail message or open a ticket from the Help section of the Hepsia web hosting Control Panel. The last two options feature a one-hour reply time guarantee, though it rarely takes over 20 minutes to get assistance no matter the complexity of the problem. Using our customer and tech support services, we'll be available for you when you need us, not a few days after that.

24/7 Customer Support in VPS Hosting

In case you rent a Virtual Private Server through us, you can contact us 24/7 for any kind of server-related issue or fordifferent issues and / or questions with regard to the pre-installed software your server is equipped with. In case you haven't purchased your virtual private server package yet, you are able to find out more information about our solutions by giving us a phone call or by employing our live chat service. For more technical problems, you can send an e-mail or open a support ticket via your billing Control Panel and you'll receive support within less than an hour irrespective of the time of the day, even on weekends and holidays. The typical response time usually does not extend past thirty minutes. In case you're looking for assistance for third-party software, you are able to reap the benefits of the Managed Services upgrade that you can include to each and every VPS plan and our administrators will help you with any set up or troubleshooting issue you have encountered.

24/7 Customer Support in Dedicated Web Hosting

We know how important it is to get well-timed support in general, let alone when you operate an entire server, that's why each and every dedicated server that we supply comes with 24/7 support with 1-hour answer time warranty regardless of the matter. This service is absolutely free for any problems with your server or the software that was installed from our administrators through the setup, so you're able to contact us as many times as you would like, even during holidays. You could either open a ticket from your billing section or you can send an email, and the actual response time for either rarely exceeds 30 mins because we have administrators available round the clock. If you need general information about our servers or you have a billing question/issue, you can also call one of the local phone numbers we have on 3 continents or you may take advantage of our live chat service and speak with an agent online. For third-party software support, we provide a Managed Services upgrade, that you are able to add to your server plan through your billing Control Panel.