1 hour ticket response
Quick assistance is our chief task and that is why we have a team of competent technical support engineers who are eager to offer a quick response to any question that you could have. Simply post your helpdesk ticket from your Web Site Control Panel and we’ll reply within sixty minutes in the worst case scenario. As a matter of fact, we strive hard and aim for a 20–minute customer support ticket response time.
A Top–Notch Client Support Service
Our support engineers possess significant experience in the cloud web hosting services field and are competent enough to provide a quick solution to your problem. If, however, the problem at hand is not within the competence of a customer support engineer, the customer support ticket will be sent to a developer or system administrator for further investigation.
An Intuitive Help Center Section
To help you find a quick hint on how to use a particular service, we have incorporated a truly user–friendly Help Center section in your Web Site Control Panel. You can browse through an enormous selection of web hosting account administration articles and website management articles, take a peek at the F.A.Q. repository or check our how–to video tutorials.