When your hosting company supplies live chat support, you're able to speak to an agent in real-time and find out helpful info or get an issue resolved promptly. The key advantage of using chat as an alternative to calling to talk with a live person is that you will need just a computer with web access, therefore you won't pay any rates if you're in another state or country. In addition, it is simpler to copy and paste details for instance domains, usernames or error messages in other words details which are sometimes hard to share with the other party over the phone. The real-time chat is also a considerably faster approach to contact the hosting company's support team compared to using a ticketing system. Last, but not least, in the event that some issue needs more time to be taken care of, you can do something different while you wait for support on the live chat, so that you will not lose time - something that's not possible when you are on the telephone.

Live Chat Support in Cloud Web Hosting

As we consider the fact that a lot of issues are usually resolved when you speak with a live person, we provide a live chat service for all of our potential and active customers. Our chat is available every day and our customer support representatives will help you with a number of questions and troubles. In case you aren't our client yet, you can find out more about our cloud web hosting packages and the website hosting environment in general so that you can make sure that your sites will run properly on our servers. In case you already have an account and you have some questions or you experience any issues with any of our solutions, you'll be able to get in touch with us through the live chat and we can provide the required information or assist you to troubleshoot the issue. You'll need to open a trouble ticket for certain troubles that need more time or the assistance of a system administrator, but for a number of standard issues you'll get help on the spot.

Live Chat Support in Semi-dedicated Hosting

We have live chat support that is available to all our prospective and active customers. In case you are searching for a new web hosting account, you're able to chat in real time to one of our representatives and receive more information about our Linux semi-dedicated services so that you can pick the perfect plan for your websites. In case you already have an account with us, we'll be able to assist you in a timely manner with general, billing and first-level techmatters. Though in some instances you'll need to open a support ticket since there are issues that can't be resolved through a live chat, we can help you with various basic tasks, for instance installing an e-mail account in an email client or forwarding one domain name to another. Thus, you will benefit from quick assistance and you'll save many hours.