Tech Support Channels

  • 1 hour ticket response time

  • A 60–Minute Support Ticket Response Time Guarantee

  • Every single support request you submit to us will be dealt with within maximum one hour. In case your ticket or email calls for additional assistance from a sysadmin, we will timely forward it and leave a comment to inform you that your case is being examined. If you order the Admin Services package, all of the tasks included there will be executed at a time of your preference.

  • Top quality support service

  • A Top–Quality Client Support Service

  • We will be online for you 24–7–365 to respond to any queries that you may have pertaining to our Web Site Control Panel and any of the apps that we have installed for your convenience on the dedicated web hosting server. In case you also need help tackling server admin tasks, you can examine our Admin Services package, which includes backup hard disk drive storage space, Operating System updates on a weekly basis, server monitoring and restarting services, plus software installation and problem troubleshooting procedures.

  • Intuitive help center

  • An Intuitive Help Area

  • Our Web Site Control Panel is pre–installed for each Linux dedicated hosting server. Among its functions is a very handy integrated knowledgebase that will walk you step by step on all the tasks that you can perform. The majority of educational articles in addition video versions that show all the actions that you can carry out in a very illustrative manner. You can find the help articles and the video tutorials in the top right corner of each Web Site Control Panel section.