Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Center

  • You can find nearly all the answers to your questions in the easy–to–navigate Help Center included in MekoHost’s Web Site Control Panel. It features a large knowledge base with frequently asked questions and in–depth instructional articles contributed by our practiced customer support staff.

  • Top quality support service

  • How–To Videos

  • For those of you who want to learn how to remedy a regularly encountered issue by watching an educational video clip, we have added a collection of video tutorials to our Web Site Control Panel. All the tutorials are brief and simple to understand. They offer you step–by–step presentations of different site administration techniques.

  • Intuitive help center

  • A 60–Minute Ticket Response Guarantee

  • Our semi–dedicated servers are backed up by a 24x7x365 help desk support service and feature a sixty–minute response guarantee. Our skillful support engineers will be available 24x7 and will resolve any issue that you may possibly have within less than sixty minutes after the trouble ticket submission. In most cases, an answer will be provided to you within 20 minutes.